Alert Email Notifications

Alert notifications may also be sent to you via email, providing you with two places to access the same information. A sample email is shown below:

1. From Details – an administrator configures the “from” address. The alert may come from your supervisor’s address or a generic system address.
2. Tip: Check your junk email folder if you have not been receiving notifications. Your email program may treat the notification as a spam message if the sender’s address is not recognized.
2. Attachments – an HTML version of the notification may also be attached to the message (not shown).
3. Links – the message may contain links to RL6:
   1. Alert Notifications Page – a link may appear in the message that takes you to the Alert Notification Management page in RL6, where you can view all your alert notifications.
   2. FilesThe electronic record created when a user submits an incident report, such as a fall or medication error, or when a patient provides feedback. Some organizations refer to files as events, reports, or cases. – links to the files that triggered the alert notification.
4. Remember: Access to files is based on your user profile settings. Receiving an email that contains links to files does not necessarily mean that you can open them.
4. Notification Summary (not shown) - contains a summary list of the following details:
   1. Patient ID - patient IDs in the summary list are masked, showing only the last 5 characters of each ID.
   2. Location - the location the patient is currently in at the time of the alert.

   3. Click Here to Show ALL notification details - a link that takes you to the login page, and upon successful authentication, loads the alert notifications popup showing all alert details.