Root Cause Analysis

RL6:RootCause is a root cause analysis (RCA) tool that helps Risk Managers, Patient Advocates, and Claims Managers investigate the systemic cause of adverse events, patient complaints, or quality of care issues and create action plans to reduce the likelihood of similar events in the future.

It is used to build a narrative of the events, determine processes affected, pinpoint root causes to variations in performance, assign action plan tasks, and prepare summary reports.