Event Service Status
The EventA patient or employee related occurrence which is recorded in paper or electronic format. Once recorded, an event file is reviewed by a file manager who may involve other individuals (e.g. using tasks and follow-ups features) to help investigate and resolve the event. Service status indicates how the schedule service for license notifications, task notifications, patient merges, incomplete file reminders, PeerReview reminders, and RCA action item reminders is operating.
- Green – the “service is up” and there has been a successful connection to service's healthcheck API endpoint.
- Red – the “service is down” due to a failure to access (i.e. cannot connect, not installed, service stopped) the service's healthcheck API endpoint.
- Orange – the “status unavailable” indicates a failure to connect to RL6 GateWay. Note: the system accesses the service's healthcheck API endpoint through RL6 GateWay
To view additional details, click on the arrow located at the right. A window expands to show information related to the service.
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Event Service Status details |
Description |
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Service Display Name |
Shows the service display name that is configured in the SilverSpine.Service.Alert.exe.config file. |
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Uptime |
Displays the duration of time (days, hours, minutes) in which the service has been running without disruption. If the service is stopped and restarted, the uptime will reset to 0. |
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RL6 database connection |
Shows the status of the RL6 database connection. A green check mark indicates that the service can access the RL6 database. A red exclamation mark shows when the service cannot access the RL6 database and a brief description of the error is also displayed. |
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Schedule Type |
Displays the assigned schedule type (i.e. Event Tasks |