Email Service Status

The Email Service displays a check mark and status: “Service is up” when the email service is sending and receiving email messages normally. The email service will also be highlighted in a specific color to help you identify the status:

• Green – the “service is up” and there has been a successful connection to Email Sender Web Service API. Note: If the status is green (i.e. service is up) but there is a red exclamation icon, there may be issues related to the service which require your attention.
• Red – the “service is down” due to a failure to access (i.e. cannot connect, not installed, service stopped) the Email Sender Web Service API.
• Orange – the “status unavailable” indicates a failure to connect to RL6 GateWay. Note: the system accesses the Email Sender Web Service API through RL6 GateWay.

To view additional details, click on the arrow located at the right. A window expands to show information related to the service. See Email Service Status Details.

Table 11-3: Email Service Status Details

Email Service Details	Description
Service Display Name	Shows the service display name configured in the SilverSpine.Service.Email.exe.config file.
Uptime	Displays the duration of time (days, hours, minutes) in which the service has been running without disruption. If the service is stopped and restarted, the uptime will reset to 0.
RL6 database connection	Shows the status of the RL6 database connection. A green check mark indicates that the service can access the RL6 database. A red exclamation mark shows when the service cannot access the RL6 database and a brief description of the error is also displayed.
SMTP Server connection	Shows the status of the SMTP server connection. A green check mark indicates that the service can access the SMTP server. A red exclamation mark shows and a brief description (e.g. “Error: checking SMTP availability) when the service cannot access the SMTP server.
Emails sent	The number of emails sent from the RL6 application in the past 24 hours.
Emails failed	Displays the total number of failed emails within the past 24 hours. A green check mark appears when the number of failed emails is 0. A red exclamation appears when there is one or more failed emails.