Alert Service Status

The Alert Service status indicates how the alert service is operating.

• Green – the “service is up” and there has been a successful connection to Alert Service API.
• Red – the “service is down” due to a failure to access (i.e. cannot connect, not installed, service stopped) the Alert Service API.
• Orange – the “status unavailable” indicates a failure to connect to RL6 GateWay. Note: the system accesses the Alert Service API through RL6 GateWay

To view additional details, click on the arrow located at the right. A window expands to show information related to the service. See Alert Service Status Details.

Table 11-4: Alert Service Status Details

Alert Service Status details	Description
Service Display Name	Shows the service display name that is configured in the SilverSpine.Service.Alert.exe.config file.
Uptime	Displays the duration of time (days, hours, minutes) in which the service has been running without disruption. If the service is stopped and restarted, the uptime will reset to 0.
RL6 database connection	Shows the status of the RL6 database connection. A green check mark indicates that the service can access the RL6 database. A red exclamation mark shows when the service cannot access the RL6 database and a brief description of the error is also displayed.
Schedules triggered	Displays the number of alert schedules triggered in the past 24 hours.
Schedule Type	Displayed the assigned schedule type (i.e. AlertsA warning that is sent out in the form of an email and/or an in-system alert notification under defined circumstances (e.g. an abnormally high number of complaints or incidents are reported, a high severity incident occurs, or when a file is ignored for a given period of time). Alerts are created by your administrator and are triggered at defined intervals (e.g. daily, weekly, monthly).).